Return Policy Australia

Zentroly offers a 15-day return policy for eligible items purchased in Australia.

15-Day Easy Returns

• Returns are accepted within 15 days of delivery.
• Customers must contact support before sending an item back.
• Items must be unused and in original condition.
• Customers are responsible for return shipping unless the item is faulty, damaged or incorrect.
• Refunds are processed after the returned item is received and inspected.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, contact Zentroly support with your order details and photos where relevant. We will review the issue and advise the next step.

Solar Wireless Power Bank Returns

For the Solar Wireless Power Bank for Outdoor Use, please check compatibility and charging needs before purchase. The solar panel should be treated as a daylight backup top-up, not the main charging method.

Return to the Solar Wireless Power Bank product page or review the Shipping Policy Australia.