Refund Policy Australia

Zentroly keeps refunds simple and transparent for Australian customers. This policy applies to eligible Zentroly orders, including the Solar Wireless Power Bank for Outdoor Use.

15-Day Return Policy

Returns are accepted within 15 days of delivery when the item is unused and in original condition. Customers must contact Zentroly support before returning the item.

Refund Process

• Contact Zentroly support before sending an item back.
• Return the item unused and in original condition.
• Customers are responsible for return shipping unless the item is faulty, damaged or incorrect.
• Refunds are processed after the returned item is received and inspected.

Faulty, Damaged or Incorrect Items

If an item is faulty, damaged or incorrect, contact support with your order details and photos where helpful. Zentroly will review the issue and provide the next steps.

Related Policies

For delivery timing, see the Shipping Policy Australia. For return eligibility, see the Return Policy Australia. You can also view the Solar Wireless Power Bank for Outdoor Use or compare buying questions in the Solar Power Bank Australia Comparison Guide.